Maintenance Support Service
We provide support in the form of corrective maintenance, defined as activities associated with root-cause.
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Preventive maintenance would be done once in every month. This includes checking of hardware and software in all PCs, Scanning all files and folders for virus, Disk clean up and defragmenters, routine server maintenance to maintain an uptime of 99%, routine check up of all network accessories, printers, cables etc.
We understand the importance of network in an organization. Hence apart from the equipment’s listed in the inventory list we provide the following value added services.
Support to your network and internet. Routers, Switches, Hubs, cables and other network accessories will be checked during all Preventive Maintenance Calls (1 per month). No break down calls will be charged extra. Network Accessories are not included in the coverage list. Any way these items will be repaired by the authorized service representatives of respective companies and will be billed to you in actual by ITD.
Preventive maintenance (1 call per month) for all PCs and Printers.
In case of breakdown of any PC a standby PC will be provided without any extra rental charges.
Maintenance services requested by the Customer for items not covered will be provided on a best effort basis by us at the prevailing rates and billed directly to Customer.